Autodetect Contacted is a feature where the system will automatically schedule a follow-up call if the agent did not have a conversation with the lead.

If turned off, a follow-up call will only be scheduled if the agent uses the Post-call Whispertext options to specify they didn't speak to the lead.

Also, if you're receiving a lot of unwanted calls and the system is contacting your leads despite the fact that your agents have marked the lead as Contacted, your Autodetect Contacted may be activated. In this situation, you should disable this functionality so that follow-up calls are only made if the agent requests them.

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