Although calling a lead as quickly as possible is usually the best option, sometimes you want to give the lead a few extra minutes to browse your website or to complete your flow, before you have an agent call them.
In these cases, it is possible to set a Call Delay on the leads sent to a Team.
To modify the Call Delay setting, click Edit on a team on the Teams page.
By default, this is set to 0 minutes but you can change the value to whatever you need. Then scroll down and hit Save.
Now any leads sent to this team will wait the number of minutes you specified before a call is initiated to your Agents.