The Post-Call Whispertext menu takes place at the end of the call and allows the Agent to enter in the result of the call with the lead - possibly scheduling additional follow-up calls if they were not able to connect.

The Post-Call Whispertext menu is to the Agent at the end of the call when either:

  1. The Lead hangs up the phone
  2. The Agent ends by the call by pressing * (star)

To customize the message that Agents hear you can edit the Post-Call Whispertext for any team by clicking Edit on the Team on the Teams page.

By default, the message is: Your call has been completed. Press 1 if you were able to reach the lead. Press 2 if you left a voicemail. Press 3 otherwise to reschedule the call.

Post-Call Whispertext Menu Options

The Post-Call Whispertext menu has 3 options, which save the result of the call and update the lead's status as well as their follow-up calls.

Press 1: The agent was able to reach the lead and had a live conversation. Selecting this option will mark the lead as "Contacted" in the system and will not schedule any follow-up calls.

Press 2: The agent was not able to reach the lead directly and left a voicemail. Selecting this option will mark the lead as "Voicemail" in the system and will not schedule any follow-up calls by default. If you'd like this option to schedule a follow-up call, please contact Support.

Press 3: The agent was not able to reach the lead or leave a message. Selecting this option will mark the lead as "Missed" in the system and will schedule a follow-up call based on the Team's Lead Retry settings.

Press 9: The agent was able to reach the lead and the lead was not interested. Selecting this option will mark the lead as "Not Interested" in the system and will not schedule any follow-up calls.

If you would like any customization of the options or their functionality, we'd be happy to help. Simply reach out to Support.

 

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